The Growing Emphasis on Accessibility and Inclusive User Experience

Person using a tablet

There is growing interest in web accessibility around the world, with more companies seeking to make their web properties inclusive and user friendly for all people. Perhaps it’s to increase conversions, or create an ethical brand, but whatever the driving force behind the increase in accessibility testing and need for… Continue Reading The Growing Emphasis on Accessibility and Inclusive User Experience

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Finding Website Performance Pain Points

A view of a desk from above.

In life, the only things we can be sure will certainly happen are death, taxes and website and software performance pain points. If you rely on tools to test your website or application, you may never find what confused your users. Tools can show where problems are found within the… Continue Reading Finding Website Performance Pain Points

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US Budgets up to 18 Million to Educate Businesses On Being Accessible

Quote about Accessibility law

Congress intends to revise the Americans with Disabilities Act so it is legal to NOT do business with disabled persons without first getting an education on the subject. Being accessible is now optional. Should someone file a civil complaint, their journey begins by waiting for the business to first learn… Continue Reading US Budgets up to 18 Million to Educate Businesses On Being Accessible

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What is the Value of a Website Usability Audit?

Person writing a checklist.

I was surprised by the question when I was asked to explain the value of getting a website usability audit. The proposal was already sent, but the question of its worth remained open. To be frank, if someone requests a service but doubts its value, my bells immediately go off.… Continue Reading What is the Value of a Website Usability Audit?

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The Ancient Art of Manual Usability Testing

Stone Farmhouse

Automation and organic gardening have been on my mind and so has just about everything else, while I create content maps for a manual usability testing job for a client. The painstaking process of digging deeply into a website without any net, any software and any caffeine is not what… Continue Reading The Ancient Art of Manual Usability Testing

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Do I Need a User Persona? Walking the Users Path

A path in the woods. Photo credit Kim Krause Berg

An expertly developed user persona can be expensive.  Because they are fictional representations of real people, their value comes into question. They say if you want to know what someone’s personal experience is like, take a walk in their moccasins. Unfortunately, when it comes to website and application testing, walking… Continue Reading Do I Need a User Persona? Walking the Users Path

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Increase Conversions by Designing Who the Website is Intended For

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A web page isn’t a flat business card or three-fold brochure with words and pictures. Successful websites are technological entities capable of displaying empathy – that’s how they garner conversions. Beginner websites, web sites hosted by WIX and other companies that supply the web parts without the theory customers need,… Continue Reading Increase Conversions by Designing Who the Website is Intended For

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User Experience Design With SEO

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I was listening to yesterday’s weekly video show, Bill and Ammon’s Bogus Hangout and couldn’t stop thinking about two SEO topics mentioned by the guests. Bill Slawski described an invasive tale of how much Google knows about human behavior and our habits, both on and off line.  They discussed clients… Continue Reading User Experience Design With SEO

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The Confusing Path of Accessibility

Accessibility for websites, apps and the software that creates them is a specialty that’s ignored until there’s a fire and suddenly, companies plead for help. There are not enough people trained in the field of accessibility to help companies because inclusion hasn’t been considered important. Excluding people from using web… Continue Reading The Confusing Path of Accessibility

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The Value of a Site Audit for Usability and Accessibility

My realtor, my husband and I rushed over to see a property for sale that looked promising from pictures and the description. Twenty minutes later it felt like I needed a shower. Stepping over children’s toys in the damaged paved driveway bordered by the unmowed lawn, we found the entrance… Continue Reading The Value of a Site Audit for Usability and Accessibility

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